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Identify
Manage
Succeed
Alerts:
Never Miss an Important Email Reply Again
IMS allows the creation of unread message Alerts by message conversation or contact. Once an unread message alert is created, IMS will notify you if a message remains unread in the Inbox for the timeframe you have specified.
There are two different types of unread message Alerts:
- Conversation Alerts are triggered by an unread message in the same email conversation (i.e. replies to the current email)
- Contact Alerts are triggered by an email from the same sender.
For example, if you select a 2 hour conversation alert, IMS will notify you if you receive a reply to the message and do not read it within the 2 hour grace period.
There are two ways to create an Alert:
- Highlight a message and press the Alert button on one of the IMS toolbars. This will open the Alert create dialog where you can specify the type of Alert you are creating (Conversation or Contact) and the time period. If you receive a message that meets the criterion you set and do not read it within the time frame specified, IMS will notify you via the Alert Management window.
- Open a contact and press the Alert button on the contact toolbar. As above this gives the option to create a Contact alert. If an Alert already exists for this contact, IMS will cancel it.
Alerts Management
The Alerts Management window appears when an Alert is triggered and can be opened via the ClearContext menu. It consists of two tabs:
- Active Alerts - this shows all of the currently active
Alerts for unread messages in your Inbox:
- Double click a notification or press the Open Item button to open a message and read it.
- The Dismiss Alert button will turn off the alert for the current message.
- The Cancel Alert button removes the Alert trigger for the current item, ensuring that no further alerts will be issued for this particular thread or contact.
- Triggers - this tab shows all of the Alert triggers that you have set up. Cancel Alert will remove the currently selected thread or contact alert.
Alerts are triggered regardless of the current Do Not Disturb status.
Alerts Tip
Alerts can be used as your own personal "Service Level Agreement" for certain senders. Do you have a client or co-worker that you want to respond to within a given timeframe, regardless of how busy you are at the time or how much email you have received? Create an Alert on that contact and IMS will make sure that you don't miss an important message from that contact.
